Customer Account Manager

Job Category: Customer Account Manager
Job Type: Full Time
Job Location: Bangalore Chennai Delhi Hyderabad Mumbai

Job Title: CUSTOMER ACCOUNT MANAGER

Education and Experience:

  • Prefer MBA with B.Tech/B.E/MCA or equivalent with 8 + years of experience

No. of Positions: 5

Salary: As per the industry standards

Job Brief:

We are searching for Female communicative candidates who are proactive and passionate about company products and the clients they serve. Account Managers will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

Job Description:

  • Generate sales among client accounts, including upsetting and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion
  • Communicates client needs and demands to employer company
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Identifies opportunities to grow business with existing clients
  • Coordinate with staff members working on the same account to ensure consistent service
  • Collaborates with sales team to reach prospective clients
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions
  • Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives
  • Research key customer wants and needs
  • Suggest solutions that answer clients needs and wants
  • Ensure the ordered products are delivered in a timely manner
  • Serve as contact point for key customers and internal teams
  • Resolve customers’ complaints in an effective and respectful way
  • Gather, report and communicate customers’ feedback on service, technology and product delivery
  • Research and source new potential clients
  • Measure, track and analyze key account metrics
  • Create reports for upper management
  • Keep abreast with industry and market trends and best practices

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